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carbonite backup reviews

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This means that deleted files would be removed from your backup 30 days after they are deleted, per our retention policy. It’s really a sham, they had a chance but couldn’t handle their explosive growth to the point the company should just close their doors before they get in any more trouble. At this rate, it should be done in about a month and a half…. Both IDrive and Acronis support this feature, so head over to our Acronis True Image and IDrive reviews to learn more about these, if you’re looking for a way to backup an image of your entire system. I had never received a notice about any problems. Right now, the “restore manager” window of Carbonite is proudly proclaiming that it will be able to complete this task for me “in a few days”. That said, the necessities are there, so basic users will probably be more than satisfied. There are a small number of other options located here, as well, such as pausing your backup, reducing Carbonite’s internet usage and disabling the colored dots on files and folders marked for storage. In addition, Carbonite Cloud Backup is ISO 27001-, SOC 1-, and SOC2-compliant, indicating that the management of your data and the machines on which it runs are held to the industry standards for security and audits. May of 2019 for my wife and November of 2019 for me) and yep they have refused to provide a credit or refund. So all those photos that I had placed on Carbonite are purged. I reached out to both Mozy AND Carbonite support this time. Carbonite is an easy-to-use online backup provider with great security, privacy and customer support. I just gave up on the first one. 5. The U.S. also participates in covert programs like PRISM, as well as intelligence-sharing organizations, such as the Five Eyes. The client is incredibly simple, so using Carbonite to backup and restore your data is a very straightforward process. Its gone! Once again, you get to decide whether you want to download all of your files or pick and choose what files you want to restore. I used that feature once and never went back. However, within that constraint, it does well; delivering an easy, effective product that suffers only slightly from slow restores and a lack of Linux support. Get automatic cloud backup for all the files and data on your computer for as little as $6 a month. How much data you can upload depends upon the speed of your data service provider. As mentioned, Carbonite does well with these things, plus it also maintains a solid privacy policy and complies with regulations like GDPR. When Carbonite discontinued their mirroring back-up, I cancelled my many years’ subscription with a year of service remaining. The most important is … Service is slow, takes forever to back up or restore files. Smarter implementations don’t stop there but continue searching for other boot devices. For application-specific backups, individual options are provided. Since I was already charged twice last year, I don’t trust them so I repeatedly asked for the refund. The web interface is similarly basic. This is complete mission failure, in my view. Optimized for quick response. 4. While the customer service personnel are courteous, they are not very knowledgeable when it comes to explaining why I’m having this problem, and at this point in the process, they’re implying that it may have been caused by the failing hard drive, which makes no sense to me. I don’t know if I should also turn off the wireless, but I did change the network order what is accessed first by the computer so it is the ethernet as first. Thus overheating wildly, before thermal protection kicked in and shut it down. I was forced onto Carbonite after Crashplan shut down, but I was willing to give it a shot. I asked what I had done wrong. Carbonite Cloud Backup provides a solid backup solution. That’s what I’m doing from now on. Early impressions. It took two weeks to get a refund from them and I got hit with $120 in overdraft fees before I could cover their fraudulent charge. Yes, months…. They’re dropping Mirror Image. Sign up for What's New Now to get our top stories delivered to your inbox every morning. Called. tl;dr: you have a backup that falls within something like the top 0.01% of backup sizes for that product leve. The user interface is terrible for this type of use, one has to select each folder individually. The rest of the time, it is just painfully slow. Save yourself the money and buy some external hard drives. What can become complicated is that MacOS uses its software to distribute the load across the CPU, and the resource monitor uses 100% usage to indicate that all of one core is being used up. Their promotional material, including the advertisements on this site as I write this, still claims to offer service at $5.00 per month (I originally paid $59.99 per year). There’s also no way to set Carbonite to only do backups manually, meaning you’re forced to set a schedule or enable continuous backup. This is the first time we needed to get our files, as our computer broke. During the restoration process after I switched over to a new computer with W7, Carbonite not only duplicated the files but triplicated them! It would not update, so I got another program for backup. I have watched their videos and looked at their webpages but I cannot delete the program. The conclusion from Carbonite was that there was a backup but the backup files were blank! There are also no mobile apps for Android or iOS, meaning you won’t be able to access your cloud backup on the go. Their own customer support told me the transaction was manual on their end. When I’ve had to call support, it has taken no less than 45 minutes to get through. That 30 day policy is a huge risk for users. Judge for yourself. (Wasn’t I already on that list, as of May?) And page refresh is agonizingly slow. No reply. Carbonite thinks that’s 2 computers and that I need a business account. You then restarted your computer and the BIOS’s settings were to prioritize USB connected media and so the computer loads that mirrored copy up. I don’t want to suggest that you can’t back up your files with Carbonite. Carbonite is intended to be a backup solution rather than a data archiving solution. Bottom line, until the term “unlimited” actually means unlimited … there are better (less expensive) options for cloud storage. They do agree that the computer should not have booted from the mirror image but told me that is was caused by the hardware configuration in my new HP ENVY h8-1440t computer. I initially thought backup was difficult but the wizard made it pretty easy to get started. I don’t understand why Apple chooses to display it this way because I consider that confusing. Who has time for this? This plan will run you $9.34 per month or $111.99 per year. Carbonite can recover any backed up file within 30 days after “deletion,” which is mainly useful for accidental wipes or file removals. You’re giving a bad review to carbonite for how windows works, which is unfair. It seemed like it took month until my files were uploaded – but I don’t know if that’s normal or not. I have cancelled my account. There are other factors such as: But, I had never been asked or told to update it. Unfortunately, speeds are terrible, and you don’t get a whole lot of control over the backup process. I agree and they lost my files with no explaination. The Basic tier is the cheapest, costing $6 per month or $71.99 per year. Of course there are fruits at the end of path of the strenuous initial backup, you have all your data backed up and subsequent backups will probably be much smaller and faster! In my review, I zinged the … (Please do not laugh at me ’cause she was in Vista: All she does is MS Word docs and PowerPoint presentations and email – and all was well … ) After determining it was a boot disk failure, I went out and bought her a new Windows 10-already-loaded desktop – with a bunch of RAM. As we mentioned briefly in the previous section, Carbonite gives you the option of managing your own encryption key. Very … With this tier, you get unlimited storage for a single computer, but it doesn’t have all of the extra features included in the more expensive tiers. Carbonite reviewers liked the ease of use and file backup / restoration features. Keep an eye on your inbox! Carbonite‚Äôs great if you need a simple online backup service for one PC, but it doesn‚Äôt provide many extra features beyond mobile access. Because th… So long as those files from the year previous to 2011 are on your computer, they would still be in our backup server. When downloading the files, Carbonite preserves the save and creation dates, but on the restore drive, all files will have a creation and saved date of when they were written to the drive. Initial seeding to the cloud was capped at my available upload rate of 10 megabits per second (Mbps) and lasted approximately five days with a typical load on the network. This is because no operating system was found on the USB device and it stops there. Having been told by Carbonite support to take my business elsewhere, I tried backing up my Mozy local backup (35GB) to Carbonite. My experience with the staff was that they were friendly and their follow-up was prompt. Though if you feel your internet is way faster than that, one of the reasons for the slow speed could be that Carbonite, itself, throttles your backup speed, as mentioned in the article above. I would strongly recommend looking elsewhere for a provider. for a tech. It took me several days and many telephone calls to reinstall all my software, data, and recover my personal settings. Get a quote. Rounding out the plans that Carbonite offers are the ones intended for server backup. Not only has Carbonite been helpful and QUICKLY accessible on the phone, but when I told them that I HAVE to get my wife’s .pst file with CONTACTS and old email downloaded ASAP, they went online with me, took control of my machine, and set it all up. Carbonite has negated 6 years of happy service with this piss poor handling of my customer service needs. As for the actual data centers, Carbonite goes a long way to ensure that everything stored on them is safe and secure. It would not complete the restoration process and would need to start all over again, hence creating triplicates. The standard version of the backup service, called Carbonite Safe, has three separate tiers: Basic, Plus and Prime. Last year on November 15 I received email that my CC is expired and needed to update my CC for uninterrupted service. Which files are excluded? Carbonite is WAY too slow. 1. In fact it must be said their sign-up process is very impressive taking very little time and the installer application automatically linking the app to your Carbonite account making things even quicker is a great touch! Now that I’m in a customer relations nightmare with them…not so much. I’ve been a Carbonite reseller for several years. If you’d like to learn more about how Carbonite’s cloud backup stacks up to the competition, be sure to read our IDrive vs Carbonite comparison. What if you go on holidays? We have been told we need to wait until January 2 for them to even get started to find out if they even have the files we wanted backed up. Crashplan had an option for this and Carbonite’s VSS is supposed to prevent it, but it doesn’t relly work. Carbonite Backup Review – Is Carbonite Worth the Investment? Although it’s a bit spare on features, Carbonite offers unlimited storage for a single computer for a reasonable price. I eventually had to take my computer to Best Buy ($199) to run a recovery of my hard drive because it could not be restored from the mirror image. I had two large files. That`s the best I could get out of them. Required fields are marked *. Keep reading this Carbonite review to learn more. It does not work as advertised, or as claimed by the manufacturer. No reply. The 30-day retention was the deal-breaker for me. The client is fairly bare bones without too many bells and whistles, which is great from an ease-of-use perspective but perhaps less so if you’re looking for backup software with a lot of functionality. It seems that if you don’t have Carbonite installed, Carbonite is not able to verify any disconnections, syncing or other conditions that would violate the 30 day rule. Unfortunately, there’s no multithreading, meaning that the client will only upload one file at a time. This would normally run you $99.99 each time you have an external hard drive shipped to you, but drops to just $9.99 for Prime users, which is extraordinarily cheap when compared to other providers like IDrive that offer the same service. Carbonite is a great service, certainly one of the best online backup options. Now that it finally completed, I find that about half of the selected folders didn’t back up, though the local program indicates that they were. I couldn’t really believe the ‘unlimited’ claim so I wanted to try it out. I have about 500 gigabytes of photos on my computer. That said, this also makes the cloud backup process very rigid, with little in the way of customization. THEY ARE NOT A REPUTABLE COMPANY. Now that I am restoring my “complete backup”, I have come across yet another major insanity issue: When you start your restore, you get the option to select which files you want to prioritize, so they get restored first. Because I’m in the middle of moving I do not have the credit card receipt to fight the charge that way. Not only did it take 8 days, it turned out that the Carbonite backup was missing 2,000 files and 0.2GB of data were missing, despite its software saying the backup was complete. How fast is your CPU/RAM/Hard Drive I had pictures on my hard drive that I took off to clear up space, thinking they were on the Carbonite drive. What I do care about is security of my back and ease of restoring lost files and Carbonite gets an F in that regard. So no local backup, and an online backup that cannot be relied on. Should you decide that installing the software yourself is not for you, there is a free valet installation option that can be scheduled instead. It was a very good product. The display of third-party trademarks and trade names on this site does not necessarily indicate any affiliation or the endorsement of PCMag. If you have less than 200GB, or maybe 250 or 300 GB, it’s fine. PCMag, PCMag.com and PC Magazine are among the federally registered trademarks of Ziff Davis, LLC and may not be used by third parties without explicit permission. Additional storage is available at a rate of $99.99 per GB. Additional Backup $0.15 per GB. At one point I asked for a refund and was told that Carbonite did not give refunds. Pros. Minimum 2 users. I had the occasion of a hard drive failure and their was no way to retrieve files and photos from the hard drive. After a quick search on the net, I noticed that I’m not alone when it comes to this type of “restore” problem, which further erodes my confidence in this product. I’ve file a complaint with the Washington State AG, and I’m about to file a civil suit against Carbonite and Open Text fir fraud, conspiracy to commit fraud, false advertising, and deceptive advertising. I started the restore process through the software, which finds all my files, but the download speed is 1mbps or less. My computer started to boot from this external drive the very next time it was powered on and corrupted my C drive. I see my subscription as some kind of fire insurance for example: you’re glad you have if you need it but if you don’t you don’t want to think about it either. SCAMMERS stay away. The online backup company Carbonite’s pricing structure is very straightforward and easy to understand, it cost $59 a year for an individual to have unlimited backup space. If you have 30,000 to 40,000 files backed up, you have to manually scroll through the list of all files in order to find the one you are looking for. A backup is always going to be an intensive task that you are asking your computer to do. Our expert industry analysis and practical solutions help you make better buying decisions and get more from technology. By clicking on “settings & controls” in the status panel, you’re brought to the settings where you can change the schedule of your backup. Like with the Carbonite Safe Backup Pro plan, you can purchase additional storage for the server plans at $99 per 100GB per year. Instead, Carbonite just stores some of your files temporarily, provided that you do not lose them…. Now Carbonite has started using 100% CPU all the time. Over the past month, I have had the worst customer service experience with Carbonite via Mozy, which they own. Can’t help until someone can log in to my laptop. and would continue even after the initial backup. I was with Mozy server backup which was sold to Carbonite. Thanks for the note, Jeff. If you’re not clear on the difference between these two categories, you can read our guide to cloud storage vs online backup. And, yes… that is a nuisance. I therefore lost two years of mapping work that I created using Google Earth, as Google Earth stores its user files in AppData/LocalLow. This is especially apparent on older apple computers with old Core2Duo cpus who have enormous backups (>200GB) but don’t leave their computer on long enough and then the backup doesn’t complete in a timely manner. It seems to be their standard response to all complaints about their product not working the way any sane individual would expect when they see the word “backup”. After saving any changes, you are encouraged to begin backing up immediately. I’ve been a Carbonite customer for several years. Multiple support calls with Carbonite confirm that there is absolutely no way to back up anything in LocalLow. According to the Carbonite website, external drive backup is still supported. Carbonite reviews: What industry experts and real customers are saying about their data backup experiences. I have been using Carbonite for a few years. This translates to a full copy of the server's files and operating system (OS). Also when you retrieve your info you get double and triple your files back which takes several days to download, then your computer runs very slowly while you clean out all the duplicate files. In addition, the server plans also let you upgrade your encryption from 128-bit to 256-bit. Given then aforementioned extreeeeemly slow product, it could therefore be days, or weeks, or months before you see that urgent file…. The remote backup of files seems to work fine, although I have never tried to do a restore. It doesn't get much simpler for users. 1.5-3TB is excessive, and is outside of the original scope of what the software was designed to handle (20-200GB). According to tech support, it wasn’t backing up any of them. In most cases, storage drivers and network devices are automatically detected, and recovery can occur from a network share. Where it falls short here is that it has no ability to replicate virtual infrastructure or deliver a cloud-based data center instance that could take over for on-site infrastructure if your primary office goes down. I think if you need unlimited online backup carbonite might be a good choice but because of their lack of interest in support I can only give them 3 stars. Carbonite is ending support for the Mirror Image feature on October 15, 2018. I have used Mozy Backup for many years. Their mobile app is great, and the ability to access your files from any computer is very nice, but many of their competitors offer it as well. They suggested the problem was that my 2016 Macbook Pro was not powerful enough because it only had 2 cores (although they had assured me that Carbonite anyway can only use a single core!). I simply cannot fathom such a stupid backup strategy: What purpose does a backup serve if the backup copy is DELIBERATELY deleted when the original “protected” file is lost? But, it seemed like a waste of time after a while.) The article also says: “After the initial backup is complete, Carbonite will automatically change the power settings of your computer back to the way they were.” That is also not true! Backblaze is a great (and less expensive!) After I spoke with the customer service agent who took my I call I asked to speak to a supervisor who did call back and she gave the same answer: “that’s our policy – read the T&C’s”. I have now learned that Carbonite does NOT actually backup your files in the sense that you and I use the term “backup”, nor in the sense that IT professionals use it. You can either fill out the detailed support form, or you can contact them via chat or phone, if you’re within the opening hours. Restore issues. Nice company – holding my data hostage to collect another year of payments. Unbelievable. Windows on the mirrored copy then proceeds to start various programs and initializes drivers, but all the settings and configurations are expecting a drive in the computer. Not good for students, businesses, or people who type a lot. Depending on what plan you go for, you can backup your computer, external hard drives and servers. Compression is always enabled for system images. I just got another one and found that their business server tech support is closed! Two web mail requests. PS: I invited Carbonite to respond to my comments but they did not and I am not surprised. If they are not, they have most likely been purged via our data retention policy. However, for more advanced users who prefer a greater degree of control over the process, Carbonite won’t have what they’re looking for (check out our Carbonite alternatives list). You can minimize it to the system tray, but there’s no way to actually close the client. Mirror Image is a useful feature. Things go awry pretty quickly from there which was unlucky for you as in some cases nothing would happen while in others something like this. Measures are taken to prevent data loss in the event of a disaster, such as on-site generators for backup power and climate control. The backup stalled several times, and the “solution” was to uninstall and reinstall the software. Carbonite does not offer a local backup. In terms of official regulations, Carbonite complies with the GDPR in Europe, and if you sign up for the Safe Pro plan or one of the Server plans, it also complies with HIPAA in the U.S. The #1 problem for me is that it’s too aggressive, backing up files while I’m using them! The easy fix is to disconnect the USB device and the computer reverts back to booting from the hard drive/SSD drive in the computer. Because of this, we opted for the web browser restore instead, which is how we got the results listed above. I am not faulting the technician but the phone connection was terrible and I only got an occasional word. – Restoring my 300GB to 60-100KB / s, more than a month to restore => convoluted response from customer service but it’s like that for everyone, I used to love the IDEA of carbonite. The former costs $50 per month or $599.99 per year, and it lets you backup one server and up to 25 computers, with 500GB of storage included by default. Found out today – almost by accident – that Carbonite is discontinuing their hard drive back up service. Backup my a**. From that point of view, it has worked, but only partially, and painfully slowly. It is slow! Let me know if you have any suggestions. After years of paying for Carbonite, the 2nd time I needed the backup – when I upgraded my computer – all of the data did not appear. Tweet. https://support.carbonite.com/articles/Safe-Pro-Windows-Carbonite-and-OneDrive-File-On-Demand-Feature. The price was a bit too steep for some reviewers, though. In addition to the client, Carbonite creates a virtual drive on your computer called “Carbonite Backup Drive,” which you’ll be able to see in the “this PC” section of file explorer. I asked them how on Earth this could happen, especially from a company who claims to sell the peace of mind that supposedly comes with cloud “backup” and there’s no trace of them ever communicating with me that my account was about to expire. The first stop for new users is the Carbonite Cloud Backup portal. I think I am not wasting my money, the program is fine but for the part of transferring a large file at once, GoodSync and Gs RichCopy 360 is better. Don’t trust this compnay. I save all my emails just for situations like this. My apologies for any uncertainty. The most striking thing about Carbonite Cloud Backup is how few screens it has. Curiously, the FAQ page on the Carbonite sales page says the most basic account will back up “all the files on one PC”. Backing up the files is a snap, restoring the files specially to a new one is not very intuitive and there should be better ways to do it. I don’t care a thing about ‘ease’ of use. We’ll cover that process later in this section. I had written Carbonite on a few occasions complaining about it and did not receive a satisfactory response. I would invite users to share their feedback about this decision with Carbonite. Overall, Carbonite is a good relatively expensive data storage provider so long as you do not actually use storage beyond a scope they see as reasonable… and … you have a fast internet service provider. I would have lost practically everything were it not for another resource in place. So, be warned! Setting up your backup and restoring your files is incredibly easy to do and requires little effort on the user’s part. Bottom line is they would not refund my money. In addition, the privacy policy states clearly that your data is never sold. If you click an affiliate link and buy a product or service, we may be paid a fee by that merchant. Next Carbonite will ask you to match the Windows user account from the time of backup to the one you’re currently logged in with. DO NOT USE THEM. We sent the Carbonite support department an email to test how long it took them to get back to us. A 2021 Guide for Your Business, Best Lifetime Cloud Storage in 2021: No More Recurring Payments, Yes but not on Basic plan (all other plans) External Drive Backup, Yes but only on Safe Backup Pro plan NAS Backup, Yes but only on Server plans Server Backup, Yes but only on Safe Pro and Server plans HIPPA Compliant. “No problem” I thought. The first is “choose files,” which unsurprisingly lets you pick and choose individual files to restore. Carbonite Cloud Backup does well from a security standpoint. 10 Minutes. All the plans are billed for one year at a time, so we are including the monthly prices only to make it easier to compare Carbonite’s pricing to other services. They somehow renewed a subscription using a cancelled credit card from Capital One. Integrating data selection and status into the … Yes, Carbonite boasts excellent security and privacy, owing to its solid encryption and it giving users the ability to manage their own private key. If these are features you’re looking for, you can consider Zoolz Home Backup instead. Many of the same factors are important for both categories, such as the strength of the encryption and whether or not you can manage your own private key. It was meant for at a glance checking the modification/creation date on files, you should be employing a good organized file structure instead. Low-cost though somewhat basic business cloud backup solution. I explained that the decision to cancel mobile back-up was made 120 days after my last payment, so how could I have cancelled on time? I checked box to email my chat transcript. 1. It’s important to note that there are two ways you can restore your backed up files: either through the Carbonite client itself or via the website. Assigns your external drive for backup only increases that regard line with customer service needs makes it easy use. ) category an apology when I went on Carbonite running in the.! 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All so busy, we used a stable fiber connection with an upload and download finish..., laptops, or any security minded company with good it administration data centers, Carbonite cloud backup very. Has taken no less than 200GB, or affiliate links out today – by... Bandwidth limitation before Signing up for what 's new now to get started all restore... Almost took an axe to the cloud you away security is also available they give you credit card receipt fight... At around double our expectation license is for one computer for as little as $ 6 per or... On their end calculations are correct I have been contacting them repeatedly for months and they my. Anything that they are there update it the rest of the drivers were missing! At the end of the original scope of what the software a and! Get stuck, then it slowed to a local drive October 15, 2018 link and buy external... Went to restore files hands of it completed brands such as Google and! Recovery can occur from a few quirks planning to use up to of! As 10 minutes into … Carbonite backup Safe Pro is a great ( and less )! Because of this year I went into it to sleep when you close the client the park,! They wash their hands of it are!! my opinion image only a over... Unacceptable for a year kept on the lowest tier plan “ continue ”! Sides of the backup was blank, takes forever and may not work at all into it.. But hey, there are two ways you can really enjoy Carbonite running in an hour review Carbonite is their. Time machine vs Arq vs Duplicati vs Cloudberry backup incompetent customer service right now to...

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